Returns and Exchanges
We gladly accept returns or exchanges within 14 days from the date we ship it to you. Please email us at Support at Furplanetonline.com and include your order number in the subject line. In the body of the email, please list the items you are returning or exchanging and your reason. We will issue you a Return Authorization Code. You may use the regular mail service, UPS or FedEx. Carefully package your item to avoid damage. We encourage you to purchase insurance on your return package, as we cannot accept damaged goods unless it is the reason stated in your issued Return Authorization Code. Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping and restocking fee of 15% of the product.
Please include the original invoice along with your Return Authorization Code in your return package and mail it to the address provided to you in the return email we sent you.
Payment Information and Credit Card Security
We gladly accept Visa, MasterCard, and American Express. Our secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address, and credit card number) remains secure. Look for” https:// “ in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’. Our security certificate can be viewed by double-clicking the small key icon at the bottom of your browser window.
We do not store your credit card number, your email address, or any other personal information in a database for resale to any third party.